You know how frustrated you get when you don't get the service you expect, or you buy a product and it's damaged? Then to add insult to injury, some companies give you a hard time getting compensation or replacements.
Experts recommend a few things you can do to ensure satisfaction when you're making a complaint with a company:
1. Put your complaint in writing.
2. Deal with a store manager or owner - someone who has the authority to make decisions.
3. Keep copies of receipts, warranties & other relevant documents.
Here's contact information for some 1500 companies, and a website to check for scams.
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